How I work with clients
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This, of course, is what you’re (hopefully) on this page for! You’ll share with me the base details of what you are looking to have photographed, and we’ll set up a meeting to talk live via Zoom.
In the meeting, I’ll give you an overview of my services/process, give you a space to ask questions, make recommendations on coverage if needed, and create a quote to send you after. I may also tell a dad joke or two.
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Once clients have decided that they’d like to move forward, I set up an agreement in my CRM called HoneyBook. This agreement lays out the details discussed in the inquiry meeting, and shows a detailed list of all charges (base cost, extra hours, second shooters, travel fees, etc.)
For weddings, I’ll usually split the quote into two equal payments. The first payment I’ll set an arbitrary due date of a week from the inquiry meeting. This payment serves as a deposit, which reserves me for the date chosen and ensures I won’t consider any other offers that would interfere with your event.
The second payment is due a week before the event. Clients can pay via credit/debit card, Venmo, Zelle, or PayPal! I also allow flexibility with the amount of additional hours, and we can make adjustments up to a week before the event.
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After depositing, things tend to be…quiet! The next time I usually reach out to clients is about a month before the event, by which most of the big details for the day are planned and we can make a more specific photography plan and adjust hours if needed. For weddings, I’ll request a shot list from the couple of all the combinations of photos they’d like for family portraits, and I’ll go back and forth with the clients to make sure all of the combinations they’re looking for are represented. I’ll sort this list into the most efficient groupings possible,
Before or after this final meeting, I’m happy to provide guidance/suggestions for couples in the planning phase! Especially for those that are organizing a lot of the details themselves.
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Yes, we remain actively involved until solutions are fully operational and staff are confident.
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Our adaptable methodology serves manufacturing, retail, professional services, and public sector entities.
Contact
Looking forward to hearing from you! :)
You can also reach out to me via email: aaron@riobephoto.com

